Privacy Policy
Last updated: September 2026
1. Information We Collect
When you transact with us, we collect: your full name, national ID number, contact details, and transaction records (weight, assay result, rate, payment amount). When you use our website contact form, we collect your name, email address, and message content.
2. How We Use Your Information
We use your information to: (a) process gold purchase transactions; (b) comply with our legal obligations under Zimbabwe's Anti-Money Laundering Act and Fidelity Gold Refinery regulations; (c) respond to your enquiries; and (d) maintain transaction records as required by law.
3. Disclosure of Information
We are required by law to report transaction data to the Fidelity Gold Refinery, ZIMRA, and the Financial Intelligence Unit (FIU) where applicable. We do not sell or share your personal information with third parties for marketing purposes.
4. Data Security
We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. Transaction records are stored securely and retained for the period required by law.
5. Your Rights
You have the right to request access to the personal information we hold about you. To make a request, contact us at [email protected].
6. Contact
For privacy-related enquiries, contact us at [email protected] or write to us at our head office in Harare, Zimbabwe.